Privacy policy
The short version. We publish your story, your rating and your evidence. We keep your name, phone number and email private, use them only to verify and follow up on your complaint, and delete them when you ask.
1. Who is responsible for your information
The data controller is [Registered company name], [physical address], licensed as a data controller by POTRAZ under licence number [POTRAZ licence number]. Our Data Protection Officer is [DPO name], who you can reach at [privacy@fairsay.co.zw].
2. What we collect
- Your complaint: the business, what happened, your rating, the amount at stake, your town, and the evidence you send, such as receipts, screenshots, photos, documents and voice notes.
- Your contact details: your name, WhatsApp number and, if you give it, your email address, plus the public name you choose to show.
- Launch alerts: your email address, if you sign up to hear when we launch.
- Basic technical information: such as your device type and IP address, collected by our hosting provider to keep the site secure and working.
Please don't send us sensitive information we don't need, such as your ID number, bank account numbers or health details. If your evidence contains them, we will remove or cover them before publishing.
3. Why we use it
- To check that your complaint is genuine and supported by evidence.
- To contact you about your complaint, including asking for more detail and telling you when it's published or when the business replies.
- To publish your complaint, rating and evidence, with personal details removed, under the public name you chose.
- To share your complaint with the business concerned so it can respond. We share your contact details with the business only if you agree to it at the time.
- To send you one email when we launch, if you signed up for it.
- To produce summaries and rankings of how businesses treat customers, which never identify you.
We use your information on the basis of the consent you give when you submit a complaint or sign up, and you can withdraw that consent at any time.
4. Who we share it with
We do not sell your personal information. We share it only with:
- The business you complained about, as described above.
- Service providers who help us run FairSay, such as our website and form host (Netlify), our email provider, and WhatsApp (Meta), which carries the messages you send us.
- Authorities, if the law requires us to.
5. Information stored outside Zimbabwe
Some of our service providers store information on servers outside Zimbabwe, including in the United States. We choose providers that protect personal information to a standard at least equivalent to Zimbabwean law, and by submitting a complaint you agree to this transfer.
6. How long we keep it
We keep your contact details for as long as your complaint is on FairSay, and for up to [12] months after it is removed or resolved, in case the business disputes it. Complaints we don't publish are deleted within [6] months. Launch-alert emails are deleted once the launch email has been sent, unless you sign up for further updates.
7. How we protect it
Access to your contact details and unpublished evidence is limited to the people who review complaints. We use secure, encrypted connections and reputable service providers. If a breach affects your information, we will report it to POTRAZ within 24 hours of becoming aware of it and tell you if you are at risk.
8. Your rights
You can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that is wrong.
- Delete your information or remove your complaint.
- Stop using your information for a particular purpose.
Contact our Data Protection Officer at [privacy@fairsay.co.zw] or message us on WhatsApp at +263 77 495 9595. We'll respond within [30] days. If you're not satisfied with our response, you can complain to POTRAZ, Zimbabwe's Data Protection Authority.
9. Children
FairSay is for adults. We don't knowingly collect information from anyone under 18, and we delete it if we find we have.
10. Changes to this policy
We'll update the date at the top whenever we change this policy, and tell people who have submitted complaints about any significant change.